The marriage of chat and work data
Luklak eliminates context switching by embedding chat directly into work objects, creating a superior collective intelligence.
Stop treating communication as temporary
The Toggling Tax
Shifting between Slack and your CRM breaks flow. You lose momentum every time you leave the data to talk about the data. It’s not just annoying; it’s expensive.
“I didn’t say so”
Important decisions get buried in general channels. Six months later, nobody remembers why the price was changed, only that it changed. Institutional memory evaporates.
“I didn’t know”
Real work happens in DMs; the system just records the result. Leaders see the “Done” status but miss the critical debates, risks, and trade-offs that led there.
“It’s a matrix”
New employees inherit the current status but lack the history. They waste months relearning lessons the team already solved because the context is locked in closed chats.
Targeted talk. Zero noise.
Talk inside the work
Discuss specific Deals, Tasks, or Assets directly on the record. The conversation history stays permanently attached to the object, not the person
The Room
General discussions for the whole department. Perfect for announcements, brainstorming, and culture building within a specific Space.
The Direct Line
Secure 1:1 or group messaging for sensitive topics. Quick coordination or private feedback without cluttering the public work record.
What you’re replacing:
Communication is no longer passive.
Chat flows into Unified Inbox
Every conversation — across all objects and all spaces — flows into a single unified inbox. It feels like a company-wide news feed: alive, contextual, and always up to date. You can scan what’s happening, open the full context, and reply directly — without hunting through channels or switching tools.
Chat as an automation action
When something happens in the system, the right message appears in the right place.
Examples: A paid invoice sends a congratulatory message to the sales space; A neglected customer object alerts the assignee inside that exact object; A manager is tagged directly into an object to review or approve. Chat becomes a signal, not noise.
Conversations as permanent audit trails
All conversations are stored alongside every other action on an object. Messages, decisions, approvals — all preserved as part of the work history.
This creates a single source of truth: for accountability; for compliance; for onboarding; for long-term learning
Work no longer relies on memory or screenshots.
Permission-aware by design
Chat respects the same permission logic as the object itself.
If you can’t see the object, you can’t see its conversations.
Within that, permissions control who can: send messages; edit or delete messages (of yourself or of others)
This keeps collaboration open — without sacrificing control.
Why talking inside the work changes everything.
Because comments are for status updates; chat is for problem-solving. Most “Comment” features are passive—you post a note and hope someone sees it later. They often require refreshing the page to see new replies, which breaks the flow of real-time collaboration.
Unified Chat is active. It is built on a real-time messaging architecture with instant push notifications across web and mobile. It allows for the rapid-fire back-and-forth needed to resolve complex issues immediately, without forcing your team to switch to a separate app just to have a conversation.
Channels are noisy rooms; Unified Chat is a focused discussion. Even if your current software has a “Chat Tab,” the conversation is usually separated from the actual work. You have to say, “Hey, look at the project I just updated,” and then describe it again.
In Luklak, the chat lives on the object. You don’t need a general “Sales Group” to discuss a deal. You chat inside the specific Deal record. This prevents critical details from getting lost in a stream of unrelated messages and ensures the context stays attached to the work forever.
Integration is a bridge; Unification is a single foundation. An integration simply connects two separate worlds. It typically only syncs about 20-30% of the data (usually just status updates or notifications), meaning you still have to switch apps to do deep work or read full histories.
Unification is native. There is no “bridge” to break. The data and the conversation are born in the same environment. This provides 100% fidelity, zero latency, and a seamless experience that “bolted-on” integrations can never match.
It captures the 70% of business intelligence that usually disappears. Business data comes in two forms:
- Structured Data (30%): Fields, statuses, dates, and numbers.
- Unstructured Data (70%): The conversations, debates, and context about those numbers.
In traditional setups, that 70% happens in scattered emails or external chats, and after a week, it’s buried or lost. Unified Chat captures that unstructured wisdom and anchors it permanently to the record. You aren’t just saving data; you are building a permanent operational memory that makes onboarding faster and audits easier.
Talk, then walk the talk.
Navigate anywhere, keep talking.
Need to check a dashboard while discussing a deal? Pin the chat window to the bottom of your screen. You can switch Workspaces, check reports, or open other objects to gather data, then jump right back into the conversation without ever losing your place.
Make requests accountable immediately.
A client change request shouldn’t die in a text bubble. With one click, transform a specific message into a tracked Object with an assignee and a deadline. The original context stays attached automatically.
Build your personal reference library.
Don’t rely on your memory. Bookmark specific feedback, interesting mentions, or key instructions directly to your Personal Home. Keep track of exactly what matters to you without disrupting the public conversation flow.
Unleash your company’s collective intelligence
Stop shouting across silos. Build a system where tools talk to each other and your team collaborates directly inside the work. Turn scattered noise into shared wisdom. Welcome to the new world of unified business operations.
